The Hidden Cost of Survey Fatigue in Operational Risk Management

Desmond Campbell, Regulatory Project Delivery Lead, AJ Gallagher

Des Campbell of AJ Gallagher joins Risk Leaders Connect to unpack why operational risk assessments need a reboot. From vendor fatigue to digital transformation, Des breaks down what’s wrong, what’s changing, and how AI and agile thinking can lead the way forward—if we stop clinging to outdated methods.

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Operational resilience is at a critical juncture. In this episode of Risk Leaders Connect, Des Campbell argues that the traditional approach to third-party risk assessments—long, repetitive questionnaires—is no longer sustainable.

He outlines how outdated methods increase vendor fatigue, reduce data quality, and ultimately slow down supplier onboarding. Instead, organizations must adopt a more streamlined, proportional approach that balances regulatory rigor with practical engagement.

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The Hidden Cost of Survey Fatigue in Operational Risk Management

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The Hidden Cost of Survey Fatigue in Operational Risk Management

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