Jennifer Marshall-Robertson Warns Banks Over Accountability and Conduct Risk

Article

Culture Failures Still Threaten Banking Trust

Jennifer Marshall-Robertson of Grenada Co-operative Bank warns that accountability in banking must extend beyond policy documents into leadership behavior, culture and technology governance as financial institutions confront growing conduct risks tied to AI, remote work and ethical oversight.

May 19, 2026

Jennifer K. Marshall-Robertson, Executive Manager Risk (Chief Risk Officer), Grenada Co-operative Bank Ltd

Tags: Model risk Operational and Non Financial Risk

Culture Failures Still Threaten Banking Trust

The views and opinions expressed in this content are those of the thought leader as an individual and are not attributed to CeFPro or any other organization

Jennifer Marshall-Robertson says accountability must be demonstrated through daily actions and leadership behavior
She warns governance frameworks fail if they remain confined to policy documents
Conduct culture should be measured through ethics, feedback and behavioral assessments
Banks face rising risks linked to AI, remote work and evolving workforce expectations
Shadow AI, productivity manipulation and surveillance tools create emerging ethical concerns
Organizations should reward ethical conduct alongside financial performance
Agile and adaptable governance frameworks are essential as banking operations evolve

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